Follow The Future of Customer Engagement and Experience, filter it, and define how you want to receive the news (via Email, RSS, Telegram, WhatsApp etc.) https://follow.it/the-future-of-customer-engagement-and-experience Thu, 30 Nov 2023 22:33:57 +0200 https://api.follow.it/track-rss-story-click/v3/4JZmzqVmS4OzCIJStnfIgXOFESPuQWsX Disability inclusion in retail is a growing trend as Walmart, Starbucks, and others make design changes to accommodate shoppers with disabilities.]]> Thu, 30 Nov 2023 08:15:00 +0200 https://api.follow.it/track-rss-story-click/v3/4JZmzqVmS4OzCIJStnfIgXOFESPuQWsX https://api.follow.it/track-rss-story-click/v3/4JZmzqVmS4OrGFDi8yABzWZMehmtHS8- Learn about experience architecture and how it aligns with digital commerce to create compelling customer experiences and profitable business.]]> Wed, 29 Nov 2023 08:15:00 +0200 https://api.follow.it/track-rss-story-click/v3/4JZmzqVmS4OrGFDi8yABzWZMehmtHS8- https://api.follow.it/track-rss-story-click/v3/4JZmzqVmS4MHW3HzVpXy_X1d0VB8z-7c The digital marketplace trend shows no sign of slowing down as it helps brands drive rapid growth without adding inventory.]]> Tue, 28 Nov 2023 08:15:00 +0200 https://api.follow.it/track-rss-story-click/v3/4JZmzqVmS4MHW3HzVpXy_X1d0VB8z-7c https://api.follow.it/track-rss-story-click/v3/4JZmzqVmS4OXqnX4Fbq10mnhpmeYcemU Zukunftstechnologien zum Anfassen. Die können seit dem Sommer 2023 am neuen SAP-Standort in der Europacity in der Nähe des Berliner Hauptbahnhofs erlebt werden. Hier hat das SAP Experience Center Berlin seinen Sitz. Einer der fünf Showcases beschäftigt sich mit innovativen CX-Lösungen.]]> Wed, 22 Nov 2023 08:05:35 +0200 https://api.follow.it/track-rss-story-click/v3/4JZmzqVmS4OXqnX4Fbq10mnhpmeYcemU https://api.follow.it/track-rss-story-click/v3/4JZmzqVmS4Ofmm9vRWYLIarkJyTkC_2b Research from SAP Emarsys reveals the different kinds of customer loyalty drivers and how they're changing.]]> Tue, 21 Nov 2023 08:15:00 +0200 https://api.follow.it/track-rss-story-click/v3/4JZmzqVmS4Ofmm9vRWYLIarkJyTkC_2b https://api.follow.it/track-rss-story-click/v3/4JZmzqVmS4PaSM02HYU-qBeIF_fEM9tn Retailers today must manage stock across multiple channels. Learn about inventory management strategies that boost revenue and increase customer satisfaction.]]> Thu, 16 Nov 2023 08:15:00 +0200 https://api.follow.it/track-rss-story-click/v3/4JZmzqVmS4PaSM02HYU-qBeIF_fEM9tn https://api.follow.it/track-rss-story-click/v3/4JZmzqVmS4Ou9arNYzg1HCuZukmJ4mr4 Companies often focus on forward-facing sales and marketing teams for CX success, but developers are equally vital. Find out ways developers can help make customer experience seamless and effortless.]]> Wed, 15 Nov 2023 08:15:00 +0200 https://api.follow.it/track-rss-story-click/v3/4JZmzqVmS4Ou9arNYzg1HCuZukmJ4mr4 https://api.follow.it/track-rss-story-click/v3/4JZmzqVmS4OydF4pw4pHUP9M7fKGWt0o Der Trend für 2024: Künstliche Intelligenz wird zum Game Changer, um die immer noch vorhandene Lücke im Kundenerlebnis endlich zu schließen.]]> Wed, 15 Nov 2023 08:05:04 +0200 https://api.follow.it/track-rss-story-click/v3/4JZmzqVmS4OydF4pw4pHUP9M7fKGWt0o https://api.follow.it/track-rss-story-click/v3/4JZmzqVmS4PXvh32TazNApONpYks2fGs Google's latest algorithm update has resulted in SEO chaos and brands struggling to regain their search rankings.]]> Mon, 13 Nov 2023 08:15:00 +0200 https://api.follow.it/track-rss-story-click/v3/4JZmzqVmS4PXvh32TazNApONpYks2fGs https://api.follow.it/track-rss-story-click/v3/4JZmzqVmS4NhKDbfEyKDBWw5Ur-z5Bww Big data e-commerce and has great benefits for brands, including better CX, improved efficiency, and security.]]> Thu, 09 Nov 2023 08:15:00 +0200 https://api.follow.it/track-rss-story-click/v3/4JZmzqVmS4NhKDbfEyKDBWw5Ur-z5Bww https://api.follow.it/track-rss-story-click/v3/4JZmzqVmS4Nsc_dOXRLWITRQaTQYXBS9 SAP Customer Experience LIVE demonstrated how AI offers new opportunities for businesses to deliver more personalized and meaningful experiences that drive loyalty.]]> Wed, 08 Nov 2023 08:15:00 +0200 https://api.follow.it/track-rss-story-click/v3/4JZmzqVmS4Nsc_dOXRLWITRQaTQYXBS9 https://api.follow.it/track-rss-story-click/v3/4JZmzqVmS4Nve70BWtwrfjHgrmwRGUK6 Die auf der SAP CX LIVE 2023 Virtual Experience vorgestellte Kundengeschichte von FC Bayern, Miele, smart Europe und ALDO kann weiter on Demand angeschaut werden. Ebenso wie eine knapp einstündige Aufzeichnung der Veranstaltung mit Keynotes, Diskussionsrunden, Kundenberichten und Produktankündigungen im Bereich der generativen KI.]]> Wed, 08 Nov 2023 08:05:02 +0200 https://api.follow.it/track-rss-story-click/v3/4JZmzqVmS4Nve70BWtwrfjHgrmwRGUK6 https://api.follow.it/track-rss-story-click/v3/4JZmzqVmS4Oq4DKlZk54sHOFESPuQWsX Retail fulfillment is ramping up to boost CX with new warehouses, micro-distribution centers, and tapping rideshare platforms.]]> Tue, 07 Nov 2023 08:15:00 +0200 https://api.follow.it/track-rss-story-click/v3/4JZmzqVmS4Oq4DKlZk54sHOFESPuQWsX https://api.follow.it/track-rss-story-click/v3/4JZmzqVmS4OFuQut66iANRtLdxSOwF-n The Promotion Optimization Institute honors SAP with six best-in-class distinctions for its trade and revenue growth management solutions.]]> Fri, 03 Nov 2023 07:15:00 +0200 https://api.follow.it/track-rss-story-click/v3/4JZmzqVmS4OFuQut66iANRtLdxSOwF-n https://api.follow.it/track-rss-story-click/v3/4JZmzqVmS4OIm7h2X1Qr23OFESPuQWsX Stereotyped as slackers in their youth, Gen X are calling the shots at work and wielding power in the digital economy. Like, totally.]]> Wed, 01 Nov 2023 07:15:00 +0200 https://api.follow.it/track-rss-story-click/v3/4JZmzqVmS4OIm7h2X1Qr23OFESPuQWsX https://api.follow.it/track-rss-story-click/v3/4JZmzqVmS4NaH5YEyUUGFe4sICfMfkNm Das Konzept der Kundenorientierung hat sich als Dreh- und Angelpunkt für wirtschaftlichen Fortschritt herauskristallisiert. Das bestätigen viele Studien, die in diesem Blogbeitrag vorgestellt werden, und aus denen 7 Faktoren für den Geschäftserfolg abgeleitet werden.]]> Wed, 01 Nov 2023 07:05:47 +0200 https://api.follow.it/track-rss-story-click/v3/4JZmzqVmS4NaH5YEyUUGFe4sICfMfkNm https://api.follow.it/track-rss-story-click/v3/4JZmzqVmS4Obppfh8Sq_5THgrmwRGUK6 Demand for sovereign cloud technology is on the rise, driven by growing data privacy regulations. Learn what it is, benefits, and see who's doing it.]]> Tue, 31 Oct 2023 07:15:00 +0200 https://api.follow.it/track-rss-story-click/v3/4JZmzqVmS4Obppfh8Sq_5THgrmwRGUK6 https://api.follow.it/track-rss-story-click/v3/4JZmzqVmS4NdwuS7OATm9Ifjc6hd5eWF A global sugar shortage is raising prices for consumers and impacting all kinds of businesses. We need to rethink how we use natural resources and improve sustainability across the supply chain.]]> Mon, 30 Oct 2023 07:15:00 +0200 https://api.follow.it/track-rss-story-click/v3/4JZmzqVmS4NdwuS7OATm9Ifjc6hd5eWF https://api.follow.it/track-rss-story-click/v3/4JZmzqVmS4OlCR3S2P5krN5ZnUTwRGH7 By 2027, almost a quarter of global retail purchases are expected to occur online. It's an excellent opportunity for those offering products + services via an e-commerce store - as long as you can get customers to your website.]]> Thu, 26 Oct 2023 07:15:00 +0200 https://api.follow.it/track-rss-story-click/v3/4JZmzqVmS4OlCR3S2P5krN5ZnUTwRGH7 https://api.follow.it/track-rss-story-click/v3/4JZmzqVmS4OoAMvII4kXeVT72x6uxjiK Humans don't have trust in AI for many reasons, but without trust, AI can't reach its full potential.]]> Wed, 25 Oct 2023 07:15:00 +0200 https://api.follow.it/track-rss-story-click/v3/4JZmzqVmS4OoAMvII4kXeVT72x6uxjiK