The Future of Customer Engagement and Experience
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The Future of Customer Engagement and Experience: The Future of Customer Engagement and Experience - Relevant, timely information & analysis on commerce trends, both consumer-facing and B2B.
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GenZ is forcing the wholesale distribution industry to change by focusing on personalization, omnichannel, and self-service.
The rise of tariffs, regional manufacturing strategies, supply chain disruption, and geopolitical tension are reshaping the rules of global commerce. Distribution is now being redefined not by global reach, but by regional relevance.
Digital transformation in distribution is rapidly separating leaders from laggards and spurring a flurry of M&A activity.
In the U.S., federal science funding is under siege, and higher education is feeling the pain. ERP, AI, and other tech can help research universities manage the cutbacks.
The online shopping experience is changing fast as customers expect their unique expressions of intent to be understood and fulfilled faster than ever.
