Follow The Future of Customer Engagement and Experience, filter it, and define how you want to receive the news (via Email, RSS, Telegram, WhatsApp etc.) https://follow.it/the-future-of-customer-engagement-and-experience Thu, 01 Jun 2023 21:10:07 +0200 https://api.follow.it/track-rss-story-click/v3/4JZmzqVmS4MTUaAtPLFu4QaB2UxGNFpJ Having team members with years of experience provides companies with invaluable skills, knowledge, and perspective that helps them succeed in today's hypercompetitive markets.]]> Thu, 01 Jun 2023 07:15:00 +0200 https://api.follow.it/track-rss-story-click/v3/4JZmzqVmS4MTUaAtPLFu4QaB2UxGNFpJ https://api.follow.it/track-rss-story-click/v3/4JZmzqVmS4MLtkqfkVaNSS1Ly282xAAw A tech partnership that evolves as needs and priorities change can help scaleups achieve their goals.]]> Wed, 31 May 2023 07:15:00 +0200 https://api.follow.it/track-rss-story-click/v3/4JZmzqVmS4MLtkqfkVaNSS1Ly282xAAw https://api.follow.it/track-rss-story-click/v3/4JZmzqVmS4NtjSd0K_0lPjErtZyObPkc Das Digital Enterprise gilt als Erfolgskonzept für die industrielle Zukunft. Wenn alle Prozesse und Bereiche nahtlos miteinander integriert sind, kann es sein Potenzial am besten entfalten. Der SAP Partner CNT Management Consulting AG zeigt am Beispiel eines fiktiven Maschinenbauunternehmens auf, was das konkret bedeutet.]]> Wed, 31 May 2023 07:02:16 +0200 https://api.follow.it/track-rss-story-click/v3/4JZmzqVmS4NtjSd0K_0lPjErtZyObPkc https://api.follow.it/track-rss-story-click/v3/4JZmzqVmS4PU3nbJ5nFdikGb1Jh49AJn Retailers must prioritize omnichannel marketing in order to drive sales and loyalty. Learn about key trends to stay ahead of the pack.]]> Tue, 30 May 2023 07:15:00 +0200 https://api.follow.it/track-rss-story-click/v3/4JZmzqVmS4PU3nbJ5nFdikGb1Jh49AJn https://api.follow.it/track-rss-story-click/v3/4JZmzqVmS4MhDeJmkm2YVkoy9CZgXDJO The future of automotive CX will be immersive, using technologies like virtual reality and NFTs to drive engagement with vehicle users.]]> Thu, 25 May 2023 07:15:00 +0200 https://api.follow.it/track-rss-story-click/v3/4JZmzqVmS4MhDeJmkm2YVkoy9CZgXDJO https://api.follow.it/track-rss-story-click/v3/4JZmzqVmS4NsSRuB75CaD3KSkciKEY1s The way restaurants manage their supply chain has a big impact on daily operations, and in turn, long-term success. Here are five ways to improve it.]]> Wed, 24 May 2023 07:15:00 +0200 https://api.follow.it/track-rss-story-click/v3/4JZmzqVmS4NsSRuB75CaD3KSkciKEY1s https://api.follow.it/track-rss-story-click/v3/4JZmzqVmS4NsSRuB75CaD2hamfNIiY2W Customer Experience zum Anfassen lautete die SAP-Devise beim diesjährigen OMR Festival. Warum das Konzept bei den Besuchern extrem gut ankam, was SAP-CEO Christian Klein von generativer Künstlicher Intelligenz erwartet und wie SAP-Kunden und -Partner zum einzigartigen Messeerlebnis beitrugen, hat FOC-Autor Christian Sülzer in seinem persönlichen OMR-Recap zusammengefasst.]]> Wed, 24 May 2023 07:02:22 +0200 https://api.follow.it/track-rss-story-click/v3/4JZmzqVmS4NsSRuB75CaD2hamfNIiY2W https://api.follow.it/track-rss-story-click/v3/4JZmzqVmS4O5IMtnMqhu6t3hDS9njgCr The Federal Reserve will begin rolling out a real-payments system in July that promises to transform financial transactions in the US. Here's what you need to know.]]> Tue, 23 May 2023 07:15:00 +0200 https://api.follow.it/track-rss-story-click/v3/4JZmzqVmS4O5IMtnMqhu6t3hDS9njgCr https://api.follow.it/track-rss-story-click/v3/4JZmzqVmS4PsLAx8TA8heFhGNgNo2_0q At the Power to the Marketer Festival 2023, global digital leaders share how they blend the art and science of marketing to drive customer loyalty.]]> Mon, 22 May 2023 11:00:36 +0200 https://api.follow.it/track-rss-story-click/v3/4JZmzqVmS4PsLAx8TA8heFhGNgNo2_0q https://api.follow.it/track-rss-story-click/v3/4JZmzqVmS4MfEIXlg5zlvQBC78OgjhDM Remanufacturing is gaining traction as companies look to boost sustainability and drive new revenue. Get examples and learn the benefits.]]> Mon, 22 May 2023 07:15:00 +0200 https://api.follow.it/track-rss-story-click/v3/4JZmzqVmS4MfEIXlg5zlvQBC78OgjhDM https://api.follow.it/track-rss-story-click/v3/4JZmzqVmS4ODME2Bb9jgPWw5Ur-z5Bww Digital natives are driving growth of new social media platforms as they look for authentic and meaningful content and connections.]]> Thu, 18 May 2023 07:15:00 +0200 https://api.follow.it/track-rss-story-click/v3/4JZmzqVmS4ODME2Bb9jgPWw5Ur-z5Bww https://api.follow.it/track-rss-story-click/v3/4JZmzqVmS4O3bKthJJN-Sp8v71dCn6bG Workers are overwhelmed by too many unproductive meetings and emails, but AI promises to relieve the burden, according to the latest Microsoft Work Trend Index.]]> Wed, 17 May 2023 07:15:00 +0200 https://api.follow.it/track-rss-story-click/v3/4JZmzqVmS4O3bKthJJN-Sp8v71dCn6bG https://api.follow.it/track-rss-story-click/v3/4JZmzqVmS4M1pGVoJDIpLuifqJurszLU Eine CDP – oder Customer-Data-Platform – kann zum Herzstück eines Unternehmens werden. Hier laufen alle Kundendaten zusammen und hier wird die Grundlage für eine wirklich herausragende Customer Experience gelegt. Lena Mauer hat gemeinsam mit Jonas Rashedi dazu ein Buch verfasst, um grundlegende Fragen rund um das Thema zu beantworten.]]> Wed, 17 May 2023 07:01:35 +0200 https://api.follow.it/track-rss-story-click/v3/4JZmzqVmS4M1pGVoJDIpLuifqJurszLU https://api.follow.it/track-rss-story-click/v3/4JZmzqVmS4NdGlB399Iv7YMOI2eu70Rg Customer experience in utilities can be improved by taking a holistic approach that combines processes, people, and technology.]]> Tue, 16 May 2023 07:15:00 +0200 https://api.follow.it/track-rss-story-click/v3/4JZmzqVmS4NdGlB399Iv7YMOI2eu70Rg https://api.follow.it/track-rss-story-click/v3/4JZmzqVmS4M_ZMAGIMMwA1hGNgNo2_0q A new study confirms what we've known for some time: mobile commerce is mainstream. Find out the growing role smartphones play in customer engagement.]]> Mon, 15 May 2023 07:15:00 +0200 https://api.follow.it/track-rss-story-click/v3/4JZmzqVmS4M_ZMAGIMMwA1hGNgNo2_0q https://api.follow.it/track-rss-story-click/v3/4JZmzqVmS4NLAJMq0cxgbWW0GqTRQSgk Retailers are using NFT loyalty programs to engage new customers and reward current ones – learn the benefits.]]> Thu, 11 May 2023 07:15:00 +0200 https://api.follow.it/track-rss-story-click/v3/4JZmzqVmS4NLAJMq0cxgbWW0GqTRQSgk https://api.follow.it/track-rss-story-click/v3/4JZmzqVmS4O6Hvd5n7HFhUZPHFZJLI3I Pulp and paper companies have an opportunity to lead the way for sustainability in manufacturing by focusing on five key areas.]]> Wed, 10 May 2023 07:15:00 +0200 https://api.follow.it/track-rss-story-click/v3/4JZmzqVmS4O6Hvd5n7HFhUZPHFZJLI3I https://api.follow.it/track-rss-story-click/v3/4JZmzqVmS4PX_4UUwnMbtwVLTsI7B9NX Alle reden vom 360°-Blick auf die Kundinnen und Kunden. In der Autoindustrie geht es aber auch um digital vernetzte Fahrzeuge, die wichtige Daten liefern. Zusammen mit der Möglichkeit, neue Technologien wie Metaverse, NFT oder POAP zu nutzen, ergibt sich sogar eine einzigartige und einheitliche 1080-Grad-Sicht.]]> Wed, 10 May 2023 07:01:07 +0200 https://api.follow.it/track-rss-story-click/v3/4JZmzqVmS4PX_4UUwnMbtwVLTsI7B9NX https://api.follow.it/track-rss-story-click/v3/4JZmzqVmS4McMHcuPI79aEGT5aWO9DEx In a challenging economy, automating wholesale revenue management helps distributors drive new revenue and growth.]]> Tue, 09 May 2023 07:15:00 +0200 https://api.follow.it/track-rss-story-click/v3/4JZmzqVmS4McMHcuPI79aEGT5aWO9DEx https://api.follow.it/track-rss-story-click/v3/4JZmzqVmS4P0fEUV8oBx62w5Ur-z5Bww A roundup of recent retail news, including the Bed, Bath & Beyond bankruptcy filing, store closures, and layoffs, plus strategies for surviving the shaky economy.]]> Mon, 08 May 2023 07:15:00 +0200 https://api.follow.it/track-rss-story-click/v3/4JZmzqVmS4P0fEUV8oBx62w5Ur-z5Bww