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Network access provider Openreach (BT) appears to be testing a new “Crystal Ball Process“, which is described as being an AI-driven customer service innovation that seems intended to help tackle complex installat...

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Customers of UK ISP Virgin Media’s broadband network in and around the Manchester area (Burnley) are currently suffering from internet connectivity problems after several fibre optic cables were damaged in the area. A separate cable break also appears to have occurred in the Birmingham area, which has added some further disruption.

The issue in Burnley appears to have ...

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Last year we reported that the Kent Police had arrested four people in connection with the theft of batteries from “telecoms boxes” (i.e. street cabinets used by broadband providers), cables and other equipment ( href="https://www.ispreview.co.uk/index.php/2024/10/four-arrested-ove...

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Broadband and mobile provider Virgin Media and O2 (VMO2) have this morning responded to the UK Government’s recently announced plan, which calls for the creation of 50,000 apprenticeships across the country for young people, by opening new applications for a wide range of early career roles.

The provider, which recently revealed that they’d hired their 1,000th apprenti...

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Mobile operator and broadband ISP EE (BT) has today announced a major refresh of their UK full fibre (FTTP) packages, which makes WiFi 7 “standard across all of its … plans” – supported by the launch of their new...

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