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Internet access provider Zzoomm, which is now part of the recently merged FTTP broadband network from FullFibre ...
The UK telecoms and media regulator, Ofcom, has today published a new Draft Code of Practice for internet and broadband based video streaming services (e.g. Netflix, Amazon / Prime, Disney+ etc.), which will require them to follow new rules, including around harm and offence, due impartiality and accuracy, fairness and privacy, and accessibility.
In case anybody was un...
Broadband and mobile giant VMO2 (Virgin Media and O2) has this morning announced that they’re partnering up with the Institute of Customer Service (ICS) on a new certified training programme for frontline contact centre staff, which is designed to help them better handle “complex and sensitive customer interactions“.
Over the past few years the operator has be...
Peterborough-based Rydal Group, which is a UK telecoms, broadband and managed IT provider, has today continued their acquisition spree by announcing that they’ve recently gobbled a similar provider called HBT ...
Rural UK ISP Quickline, which is busy building a new full fibre (FTTP) and fixed wireless (FWA) network across parts of Yorkshire and Lincolnshire (