ZDNet - Social CRM: The Conversation

Next Normal notes on CRM/CX/CE: Microsoft Ignite? It's really all about Doom

Mon, 28 Sep 2020 14:29:00 GMT

Ignite 2020 provided a look at what's in store for Microsoft's business products and services in the next few months. More important than Ignite, however, is Microsoft acquisition of gaming industry giant ZeniMax Media. Here's why it matters.

Quantifying customer experience programs into dollars and sense (or how I got my honorary ...

Tue, 22 Sep 2020 12:00:04 GMT

Conversations around CX are generally on the emotional state of the customer and their relationship with the company. But how can this be quantified? Nancy Porte, Verint's VP of Global Customer Experience, tells you how.