Follow ZDNet - Social CRM: The Conversation, filter it, and define how you want to receive the news (via Email, RSS, Telegram, WhatsApp etc.) https://follow.it/zdnet51 Wed, 29 Mar 2023 05:49:58 +0200 https://api.follow.it/track-rss-story-click/v3/3StZ2NyZ3fqvsdiEGNH6o11cWWor9YPv The CRM Watchlist 2022 is now over. Here are the winners, the reasons, and the future. Read on and find out how these companies had an exceptional impact.]]> Mon, 28 Feb 2022 17:00:00 +0200 https://api.follow.it/track-rss-story-click/v3/3StZ2NyZ3fqvsdiEGNH6o11cWWor9YPv https://api.follow.it/track-rss-story-click/v3/3StZ2NyZ3fr7ddCxvTh8nZs0ohxaO6Yr Aarron Spinley delivers an innovative take on the impact of the metaverse on companies and their customers in both the B2C and B2B worlds.]]> Mon, 14 Feb 2022 16:00:06 +0200 https://api.follow.it/track-rss-story-click/v3/3StZ2NyZ3fr7ddCxvTh8nZs0ohxaO6Yr https://api.follow.it/track-rss-story-click/v3/3StZ2NyZ3frdSOL4Ck5IhJVjH6qdYdAk Up and comer Sven Esser delves into not only how the 'Supply Chain' impacts the customer experience but what kind of new model the supply chain needs to adopt to not only fix the contemporary problems.]]> Thu, 20 Jan 2022 18:48:20 +0200 https://api.follow.it/track-rss-story-click/v3/3StZ2NyZ3frdSOL4Ck5IhJVjH6qdYdAk https://api.follow.it/track-rss-story-click/v3/3StZ2NyZ3fq69v1KGUOwLsb1naedg1wr Mike Boysen details his realistic approach to customer experience, addressing the CRM industry on the "why" and the "how."]]> Wed, 20 Oct 2021 16:53:05 +0200 https://api.follow.it/track-rss-story-click/v3/3StZ2NyZ3fq69v1KGUOwLsb1naedg1wr