Writing Agency, Technical Writers, Ghostwriters

When things go wrong — the system throws an error, a machine malfunctions, or a familiar process suddenly fails — employees often turn to troubleshooting documentation to fix the problem.

But not every problem follows the expected path. What happens when the documented checks don’t point to a clear answer, or the issue falls outside what the employee is authorized ...

Dear Mr. Higgonbottom,

Our vendor RFPs trigger a million questions, and when the proposals come back, they’re all over the place. How do we write them so bids are actually comparable?

—Overwhelmed by Options

Dear Overwhelmed,

Your team reviews three proposals, and within minutes, it’s clear they’re...

With elections coming up, you might be thinking about where you stand on the issues these days. Maybe your views have shifted a bit, maybe you’ve never quite fit into a political box, or maybe you just enjoy a good quiz that tells you something about yourself. (Who doesn’t love a little internet-fueled self-discovery?)

Enter

Have you ever stopped to think about how strange the English language can be?

We tell people to “break a leg” when we want them to succeed, claim the front passenger seat by yelling “shotgun,” and somehow manage to have entire conversations about pigs wearing lipstick.

Anyone learning English might wonder whether Americans are speaking in code. Honestly, ...

Fall is here, which means it’s officially time for pumpkin-flavored everything, eating questionable amounts of candy, and pretending we can pull off a cozy sweater when it’s somehow 78 degrees outside.

But while many of us are busy picking pumpkins and debating when it’s socially acceptable to turn on the heat, the rest of the world is celebrating autumn in some pr...