WebEx Blog

I’m incredibly proud that Gartner has named Cisco a Challenger in the 2026 Gartner® Magic Quadrant for Contact Center as a Service (CCaaS). This recognition reflects our strong market momentum, our ability to execute, and the progress we’ve made in the critical capabilities Gartner assessed. It also reflects our ability to serve organizations of all sizes across all geographi...

Deutsche Telekom, a global telecommunications and IT services leader operating in over 50 countries with nearly 200,000 employees, embarked on a transformative journey to modernize its B2B contact center operations. Serving thousands of business customers across small, mid-market, large enterprise, and multinational segments, Deutsche Telekom sought to enhance customer servic...

Webex generate valuable audio, video, and conversational data. If you build a product, integration, or workflow, Media Intelligence gives you a way to bring Webex media into that experience. As a developer, you can connect your application to Webex, apply the AI, analytics, and processing services that fit your product, and deliver capabilities tailored to your customers and ...

A patient reschedules an appointment in seconds instead of waiting on hold. A team walks into a conference room, and the meeting starts in five seconds, not five minutes. An employee finds and books the right room in seconds, with workplace data helping make better use of the office.

These are the experiences our customers are delivering today. And they demonstrate why...

What a week at WebexOne in Austin! So much excitement about what’s ahead for Webex, and I’m leaving even more energized by the conversations with our partners.

One of my favorite moments every year is celebrating our WebexOne Partner Award winners. I get to see the work these teams put in all year, and I love having the chance to recognize them and say thank you.