In today’s hyper-connected workplace, the information you need to do your job is rarely in one place. It’s scattered across meeting transcripts in your collaboration platform, tickets in Jira, documents in SharePoint, and customer data in Salesforce. There is often so much time lost switching tabs and searching for the right information and updat...

The worldwide AI market value is expected to reach over $800 billion by 2030...

The Evansville Vanderburgh School Corporation (EVSC) is the third-largest school corporation in Indiana, serving approximately 22,000 students with over 1,400 staff. Despite its scale, the EVSC is committed to delivering a high-quality education to each individual student and enriching the community in and around Evansville.

Education is essentially a form of communica...

Advania Norway is a tech company that provides IT support, combining hardware, software, and cloud solutions, to private and public enterprises. With a team of 120 contact center agents and thousands of organizations trusting those professionals to deliver customized support, having a streamlined communication channel is essential.

The company-wide mission at Advania N...

Introducing the Open Source Connector—Now Available for Seamless Integration and Enhanced Customer Experiences

As conversational AI rapidly evolves, customers increasingly expect to interact with intelligent virtual agents when contacting support centers. Modern AI agents go beyond static menu options—they understand the caller’s intent, offer relevant solutions, and can comp...