Cisco collaboration devices already sense the space for example the temperature, humidity, or even sound and occupancy data tells you a room was used, but it doesn’t tell you whether the experience was working or quietly working against you. Light Condition Insight offers yet another room feedback metric into Control Hub, so admins see whether lighting is Good, Dark, or Backl...
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We’ve witnessed the explosion of AI and WebexOne is where it delivers!
Last year at WebexOne, we introduced Connected Intelligence and a new wave of agentic teammates embedded across the collaboration experience. That was the inflection point.
This year, we’re pushing it further. Because collaboration is no longer just how people work together. It’s where people...
Today, I am proud to announce the official launch of Webex Contact Center in India. Hosted in our dedicate...
A 35-year journey of innovation that turned video collaboration into an everyday essential.
In February we introduced the new Cisco Desk Pro G2, a milestone that reflects just how far video collaboration has come over the past 35 years.
T...
A deep dive series on Webex AI Agent
Customer expectations for AI agents have fundamentally changed. A single poor interaction – a slow response, an irrelevant answer, a hallucinated policy – is enough to erode trust. In high-volume contact centers, accuracy, relevance, and speed are no longer differentiators – they are baseline requirements.
Knowledge has always been ...