UCM 15 represents a significant advancement for Cisco Unified Communications Manager and the 30+ million users who rely on it every day. It strengthens enterprise calling with improved security, resiliency, and operational simplicity, while e...

Delivering exceptional customer experiences while managing complex operations is no small feat for today’s contact centers. Webex Workforce Optimization (WFO) helps organizations rise to this challenge—especially as hybrid and remote work become the norm. It’s a modern WFO solution reshaping how teams forecast demand, schedule resources, and empower agents to meet ever-evolvi...

Saïd Business School, part of the University of Oxford, stands among the world’s top business schools, serving a vibrant community of 1,200 on-site students, nearly 950 staff, faculty and researchers, and a thriving online community and network of over 50,000 learners. With 97% of its on-site students coming from 67 countries, and...

Employees who spend much of their day in back-to-back conversations often struggle to keep accurate records. Manual note-taking can lead to incomplete information, missed action items, and time spent documenting conversations instead of focusing on meaningful work or engaging with customers.

Ci...

Cisco is a global leader in technology that powers the internet and the AI era, specializing in the critical infrastructure that defines modern networking, security, collaboration, and observability. With a dedicated workforce of over 82,000 employees worldwide, Cisco serves more than o...