Organizations often struggle with the complexity created by running enterprise telephony and contact center systems on separate platforms. IT teams must manage multiple admin tools, fragmented analytics, and disconnected policies across different systems. This separation also affects customer service. Agents may have difficulty reaching the right employees inside the organiza...

The Dangers of Sloppy Calling Agents outlines the technical, ethical, and regulatory risks of voice-based AI systems and introduces a ten-rubric framework for continuous testing. It calls for standardized, certifiable benchmarks to make safety and transparency measurable and comparable across industries.

Even in an age of instant messaging, video calls, an...

For decades, virtual meetings have lived inside a rectangle. No matter how advanced the technology became, collaboration was confined to grids, panels, and toolbars on a flat screen. With Webex for Apple Vision Pro, our team set out to reimagin...

Almoosa Health Group is a prominent private healthcare provider based in the Eastern Province of Saudi Arabia. Established in 1996 with the launch of Almoosa Specialist Hospital—the first private hospital in Al-Ahsa—it has since evolved into a comprehensive health system offering a wide range of medical services across the care continuum.​

From providing primary and ac...

We are thrilled to announce that Webex by Cisco has been recognized in G2’s 2026 Best Software Awards, securing high rankings in five cate...