More than 30 million users worldwide rely on Cisco Unified Communications Manager across industries such as finance, healthcare, retail, manufacturing, government, and defense where calling is mission critical. Many of these organizations can...

We’re thrilled to share some exciting news in the customer experience world!

Cisco has been recognized as a leader in the recent Frost & Sullivan North American Customer Experience Platform (CXP) report. This prestigious ackno...

Last week, I had the privilege of joining thousands of developers, architects, IT leaders, partners, and customers at AWS re:Invent—a week full of big announcements, hands-on innovation, and conversations about the future of AI and cloud technology.

This year felt especially meani...

Calling is mission critical, and organizations need a proven solution today with a roadmap they can trust for tomorrow. Cisco delivers this with Cisco Unified Communications Manager (UCM), the market-leading on-premises platform, href="htt...

Imagine this: It’s the end of a long day when you notice a suspicious charge on your bank statement. You call your bank, feeling a surge of anxiety. Within moments, the support agent on the other end is calm, knowledgeable, and ready with clear next steps-almost as if they’ve handled your exact situation before. Behind the scenes, something powerful is at work: Suggested Resp...