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A client got in touch about an order in their WooCommerce store. A customer had paid with POLi, the payment had gone through at their bank, and the order in WordPress said cancelled.
They’d been fixing these by hand for months. Someone pays, the order sits unpaid, and an hour later WooCommerce cancels it with the note “Unpaid order cancelled - time limit reached”.
...A client rang us in August. Their enquiry form had been working fine for months. Then a customer phoned to ask why they’d been ignored for a fortnight.
No one had ignored anyone. The form was submitting properly. It showed its success message, saved the entry, sent the visitor to the thank-you page. The email that tells the team a new enquiry has landed was going nowhe...