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Today, we're pleased to share a leadership update at Visual Matrix: Lissa Marten has joined Visual Matrix as CEO, and Georgine Muntz is transitioning to the Visual Matrix Board of Directors.
Over the past several years, Georgine has led Visual Matrix through an important c...
Summer peak season is right around the corner. With compressed turnover windows, skeleton crews, and high guest expectations, your housekeeping team is about to face their biggest challenge of the year. Delayed room readiness during these critical months directly impacts your revenue...
Nothing sinks a guest’s stay faster than walking into a room with a running toilet, a broken AC, or a TV that won’t turn on. Every hotel maintenance ticket that gets missed or delayed is a potential one-star review waiting to happen. When maintenance is purely reactive, your front desk spends the day apologizing and your online reputati...
Most hotels have a DND policy written down somewhere. The problem is what happens between the paper and the floor.
A housekeeper notes the sign at 9 a.m. She notes it again at 2 p.m. She tells her supervisor at the end of her shift. The supervisor leaves a note for the front desk. By the time anyon...