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While the nursing shortage grabs headlines, with 100,000 nurses leaving the workforce between 2021 and 2023, a parallel and equally critical crisis is unf...


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I have never been comfortable with the words “supplier" or "customer".


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The most meaningful feedback never arrives with fanfare. It shows up quietly, usually at the end of a session or buried halfway down a form. And it comes from everyone who touches th...


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The holiday season arrives with the same rhythm every year. A mix of celebration, family time, end-of-year reflection, and an ever-growing list of chores that compete for attentio...


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How a simple piece of customer feedback captures a much larger shift in healthcare education


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