View from the Wing

Southwest's third quarter earnings release touted some good headline numbers about revenue, less so profit, but immediately it was clear that the story on whether changes like seat fees and bag fees wer...

Delta added a flight from Detroit to Reykjavik, Iceland after Icelandair added the route. It's not a route that really works with two airlines in the market, and Icelandair couldn't make it last. They ended service this year. That left the route all to Delta, so it should have been much better for them! Except once Icelandair pulled out, Delta no longer had a reason to offer t...

Airbnb is telling hosts to stop asking guests to wash dishes, strip beds and take out the trash—and some are threatening to leave the platform. Plus, British Airways raises elite status requirements, an American Airlines flight attendant retires after 63½ years, and Capital One offers a 30% Virgin Atlantic transfer bonus.

An American Airlines passenger posted a photo of a uniformed pilot sitting in first class and complained about employees getting these seats ahead of customers. The customer compared it to Apple letting employees buy new iPhones first, or retail employees taking the parking spaces closest to the store.

Chase is offering Seattle airport $135 million in rent for a new Sapphire Lounge, but the airport’s governing board delayed the project over equity and concerns that lounge guests would spend less elsewhere in the terminal. Commissioners even demanded an investigation into how information from their own public agenda had appeared on Reddit.