Utility Week

The number of water customers complaining to the Consumer Council for Water (CCW) has hit a record high, as customers grapple with “confusion and concern” over rising bills. The CCW’s latest annual report reveals complaints from household customers escalated to the watchdog increased by an “unprecedented” 84% in 2025-26. The body received 15,115, up from 8,235 the previo...

Elexon has halted the registration of electricity meters to virtual power plants trading in the wholesale market and Balancing Mechanism to avoid overloading a critical software platform underpinning the settlement process. The company said the issue, caused by a surge in registrations, has already had a downstream impact on other services, with settlement and payment ...

Water minister Emma Hardy has said the change in prime minister means more options are "suddenly on the table", during a parliamentary debate on public ownership. Hardy told MPs at a packed Westminster Hall debate on Monday (September 14) that she has “always wanted” to introduce a water bill that “meets the political moment and the public’s appetite for change”. “I am ...

Transmission owners (TOs) should embrace independent transmission network companies to accelerate progress toward Clean Power 2030. That’s the view of independent distribution network (IDNO) Eclipse Power's Graeme Hutchison, who told Utility Week that TOs should take advantage of independent prowess in last-mile connections to help them hit the target. “It woul...

The transmission assets needed to connect the Morgan and Morecambe offshore wind farms to the grid have been granted development consent. The joint application has been approved despite the developers of the 1.5GW Morgan project having exited earlier this year. The development consent order covers cables, landfall infrastructure, substations and circuit breaker compound...