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In 2026, managed service providers (MSPs) face a cyber threat landscape more complex and aggressive than ever. Traditional malware continues to evolve, converging with AI-driven attacks, while emerging technologies expand attack surfaces. To stay ahead, MSPs need a forward-looking approach to risk and defence. Here’s what to watch and how to protect your clients. 1. AI-Powered ...
For many Managed Service Providers (MSPs), growth is the goal, but also the biggest risk. Scaling too quickly without the right operational foundation can strain your team, lower service quality, and put client relationships at risk. It’s one of the toughest balancing acts in the MSP world: how to take on new clients and expand your service footprint while still maintaining the ...
New from Uptime: VIP Contacts are now available for all Unlimited Helpdesk clients, giving your most important users faster responses, higher visibility, and dedicated "white-glove" support from our service desk experts. What Are VIP Contacts? VIP Contacts is a new feature in Uptime's Unlimited Helpdesk , specifically designed for Managed Service Providers (MSPs) who want ...
The Managed Service Provider (MSP) space is more competitive than ever. With clients demanding 24/7 coverage, rapid response times, and expertise across multiple technologies, MSPs must keep their teams lean, skilled, and scalable. Traditional MSP hiring often can’t keep up — it’s slow and expensive. That’s where staff augmentation comes in. For forward-thinking MSPs, staf...
Did you know that nearly a quarter of small and medium enterprises (23%) have ended their relationships with Managed Service Providers due to poor customer service? In fact, the average annual churn rate for MSPs sits at around 12%, reflecting just how critical client retention has become in today’s competitive landscape. For any Managed Service Provider, client retention is jus...
