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TrueContext: Field Service App for Mobile Data Collection | TrueContext
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TrueContext, GIDR.ai, and Alcor Solutions are joining forces with ServiceNow to close what the partners call the Service Execution Gap, the distance between a dispatched work order and a com...
The field service workforce problem is revealing itself to be more of a structural challenge rather than a seasonal one. It’s not a cycle that will correct itself when conditions improve. There’s a widening long-term mismatch between the volume and complexity of field service demand and the number of qualified technicians available to meet it. Hiring can’t be a solution when ...
Every day in the field, technicians face numerous challenges when attempting to find critical information to perform their jobs efficiently and accurately. Often, frontliners rely on colleagues, HQ, or their own disparate paper records to find data that s...
There’s a version of this problem that every field service leader knows. You have one technician who can walk into an unfamiliar job, read the situation instantly, know exactly what’s wrong, and resolve it the first time. They’ve seen it all before — what a tricky failure looks like, what asset manuals don’t say, and how to solve the problem without digging up old files or ca...