TrueContext

Key takeaways

Key takeaways

Ask a field service leader whether their mobile tools work, and many will tell you yes. The latest Field Service Next Insights research confirms that satisfaction with core capabilities runs reasonably high. That should be good news. The complication is that tool-level satisfaction turns out to be a poor measure of whether the operation as a whole is performing, and leaning o...

For years, offline capability sat on field service software checklists as a nice-to-have. It was a box to tick during procurement, and how it worked wasn’t central to the buying process. The latest Field Service Next Insights research, drawn from 100 field service leaders, makes the case that this thinking is now out of date. Offline reliability has become a baseline requirem...

There is one number in the latest Field Service Next Insights research that should have every field service leader thinking twice about their AI transformation projects. Across 100 organizations surveyed, only 6% describe their field data as high quality and actively used in analytics and AI. Six percent, barely a blip. That’s the totality of how ready busine...