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Whether it’s emotional storytelling in travel content, personal voices on LinkedIn, or real-world connections in Airbnb Experiences, the human layer continues to be where the real impact happens.
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Guest post by Nesrine Changuel
This is a guest contribution by Nesrine Changuel, product coach, speaker, and author of Product Delight. She’s spent over a decade in product leadership roles at Google, Spotify, and Microsoft, and now helps teams ...
In a world where AI can generate almost anything, trust is what still sets things apart. Some of the threads in this edition look at where trust shows up, and why it’s becoming one of the few lasting advantages. I hope you enjoy it, and as always, thanks for trusting me with your inbox.
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Delight is easy to recognize, but harder to create. It’s emotional, personal, and often unexpected. The best products, brands, and experiences deliver it with remarkable consistency. This edition explores delight as a craft. From the psychology behind it, to the systems that enable it, to the small human touches that make it unforgettable.
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Compounding shows up in ways you don’t always measure. A growth loop kicks in. A simple tool quietly brings people in and routes them to the real product. A few words on a button tap into what people actually want. A founder shows up in the final mile and earns trust that lasts. And individual optimism lifts teams and expands what a company is capable of building.
I ho...
