Total Retail

Best Buy is launching a new gaming experience for customers as it leans into the fast-growing business, reports CNBC. The new experience features gaming content, new technology and special offers, among other features. The online destination is called Best Buy Gamers and is launching in a beta version. The announcement comes ahead of some of […]

Nearly every leader is holding two feelings at once: genuine excitement about what artificial intelligence can unlock, and a nagging sense that their organization is already behind. The common advice is to move fast and forget about stability. That sounds bold, but it’s backwards. The strongest predictor of successful AI adoption isn’t the tech rollout. […]

For years, digital commerce was built around a simple assumption: people search, compare and decide. Businesses optimized every part of that journey, investing in better websites, more effective marketing, and faster checkout experiences. That assumption is breaking down. Artificial intelligence is increasingly helping consumers research products, evaluate alternatives, and make...

The holiday shopping rush is right around the corner, and retailers are cementing their digital strategies to win over new customers, maintain loyal shoppers, and compete in an autonomous market. From interactive virtual shopping assistants to personalized recommendation engines, retailers are making major investments in artificial intelligence to connect with shoppers and drive...

Most retailers treat a return as something that starts when the package comes back. By then, the sale is booked, the item has shipped, and the only question is how quickly to process the refund. That’s too late. By the time an order ships, most of the information that can indicate whether it’s likely to […]