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I’m spending a lot of my time at the moment talking to contact center owners. Most of them have heard of the EU AI Act.
Not many of them have read Article 50. Fewer still have checked whether their AI agents are ready for it. And the deadline is 2 August 2026.
That’s less than four months away. So I want to lay out what it actually says, w...
Coronavirus disease 2019
COVID-19 is a contagious disease caused by the coronavirus SARS-CoV-2. In January 2020, the disease spread worldwide, resulting in the COVID-19 pandemic.
The symptoms of COVID‑19 can vary but often include fever,[7] fatigue, cough, breathing difficulties...
After over 10 years in the program, I’m choosing not to renew my Microsoft MVP award this year.
The MVP program has been a huge part of my life and I credit it with having the greatest impact on my career. It opened doors, it enabled conversations, it taught me so much, and it introduced me to some amazing people. It’s been an absolute blast, and I feel very lucky ...