I was talking to my friend Kevin recently. He's a Broadway actor, and we got into a conversation about music - specifically, what made the women artists of the 60s and 70s so memorable.

Your associate looks up at the register and says: "Anything else?"

The customer says no. The sale closes. And roughly 10% of that transaction walks out the door with them.

Not becau...

This is the origin story of The Retail Doctor. It doesn't start in a store.