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The Retail Doctor Blog: Retail Training | Motivational Speaker | Bob Phibbs | The Retail Doctor

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Imagine buying four brand new Rolls-Royce coupes and handing the keys to someone who has never been behind the wheel.


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I was talking to my friend Kevin recently. He's a Broadway actor, and we got into a conversation about music - specifically, what made the women artists of the 60s and 70s so memorable.


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Your associate looks up at the register and says: "Anything else?"

The customer says no. The sale closes. And roughly 10% of that transaction walks out the door with them.

Not becau...


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