The Product Experience

April Dunford is the positioning expert behind Obviously Awesome and a former repeat vice-president of marketing across seven venture-backed startups, most of which were acquired. Over the past decade she has advised roughly 300 B2B technology companies, all with sales teams, on how to position themselves against the competition. In this episode she joins hosts Lily Smith and...

Julia Barham leads a CX acquisition team at Progressive Insurance and is the author of The Product Management Playbook, published by Rosenfeld Media in July 2026. She wrote it to close what she sees as a coaching gap in the profession: a decade of product transformations has produced far more people with the title than people who have been taught end-to-end craft. In this epi...

Tiama Hanson-Drury is CPTO at Opus 2, the legal technology company behind the systems that run some of the world's largest and most high-stakes litigation. She started her career in sales, moved into product in 2010 and has spent the last 16 years split roughly evenly between individual contributor and leadership roles. Her verdict on AI in product organisations is neither ev...

Blaine Billingsley is a Member of Technical Design Staff at OpenAI whose path into the field ran through music composition, spare-change website work at college, and a decade across Gmail, Airbnb, YouTube and Slack. At OpenAI he was hired to work on Presence, then redirected to solve a more immediate problem: making ChatGPT genuinely useful as a daily tool for designers. Work...