The Product Experience

If anyone can copy your features in 20 minutes, how do you price what you build? Randy Silver talks to Carrie Osman, founder of Cruxy, a consultancy that works only with B2B tech companies on product value, packaging and pricing. Carrie trained at Mars, where she ran a pet food P&L, before moving into tech. They cover how to tell if your pricing is right, whose feedback t...

Jenny Martin is a collaboration coach and the author of Oopsie. She spent 25 years leading software delivery teams before setting up her own training company in 2011, and now focuses on the people side of product development: psychological safety, learning design, facilitation and Lego Serious Play. Oopsie is a framework she first developed a decade ago to keep teams...

What changes when designers can test an idea in minutes rather than weeks? And which decisions should stay firmly in human hands?

Federico Casalegno, Executive Vice President at Samsung Electronics and Head of its Design Innovation Centers and Global Studies, joins Randy Silver to explain how Samsung combines human research, machine learning, digital twins and robotic t...

Rob Ferguson is VP of Technology and Strategy at Fireworks AI, the inference and model-customisation platform used by AI-native companies such as Cursor and Notion. 

He previously served as Global Head of AI at AWS and CTO of Microsoft for Startups, and has been a startup CTO through three exits. Rob joins Randy Silver to ask what a moat looks like when features can be ...

Soufi Esmaeilzadeh is product director for AI experiences in Google Search, where she leads AI Overviews and AI Mode. In 15 years at Google, she has watched search move from ten blue links to multi-turn conversation. 

She joins Randy Silver to explain how her team prototypes and ships at Google’s scale, why she runs lean “SWAT team” pods, and how she balances speed agai...