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Title: Support Driven
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There was a lot to talk about at Support Driven Expo Chicago.
AI came up in sessions, conversations, and probably more hallway chats than anyone could count. But what stood out wasn't just how much people were talking about AI. It was what they were trying to figure out.
The question wasn't r...
Support Driven Summit has always been powered by the community, and we’re excited to open volunteer sign-ups for our New York Summit, happening October 27–29, 2026.
This leadership-focused gathering brings together support leaders, team leads, and operations managers for thoughtful con...
By Kirsten Penaloza - Former CX executive, coach, and Organizational Advisor working with leaders to create kick-butt teams and healthy work cultures.
Every leadership book speaks to strategy, vision, and results. None of the ones I’ve read mention the thing that will ensure any of those last after you move on: What I cal...
Support Driven Summit is built for the community, and that experience is made possible by the partners who believe in the work support teams do every day.
We’re grateful to the sponsors who help us bring the Summit to life and create a space for meaningful conversations, connections, and learning.
<...The lineup for Support Driven New York Summit 2026 continues to grow, and we're excited to introduce another group of speakers joining us this October.
This latest group brings fresh perspectives on leadership, AI adoption, support team design, and the future of CX. These sessions are focused on practi...