The MSP Zone

Starting a managed service provider (MSP) business today requires a fresh mindset and strategic insights that many overlook. In this episode, Charles Weaver shares the essential frameworks and foundational principles you need to build a successful MSP from scratch. Whether you're a seasoned IT professional or just stepping into the managed services arena, this episode is your gu...

AI is already inside your customers' environments, often before anyone decides who owns it or how it's controlled. In this episode of the MSP Zone, Charles Weaver talks with Ignacio Lopez, a former KPMG auditor, JP Morgan risk manager and Kaseya VSA manager. They cover where the MSP's role begins and ends. You’ll learn: Why the client owns the AI policy, while the MSP sets up, e...

Using the ConnectWise Cloud Backup shutdown as a case study, Charles Weaver examines a recurring issue for MSPs: they may be held accountable for risks in systems they do not directly control. He considers what this means for MSPs, vendors, and customers as security requirements and oversight continue to increase. The discussion focuses on how MSPs should respond when a supplier...