The Intercom Blog

We’re excited to share that we just signed an agreement for Salesforce to acquire Fin for ~$3.6B. The transaction is expected to close in the fourth quarter of Salesforce’s fiscal year 2027.

Fin started as Inter...

Without access to your backend systems, your AI Agent can answer questions, but it can’t take action.

A customer asks to change their payment plan, they get a clear explanation, but a support rep still has to step in and make the change. Someone else needs to update their account, the same thing happens. The Agent knows the answer, it just doesn’t have the ability to a...

Today, we’re announcing that Fin can be used as a Service Agent on top of HubSpot and Freshworks, meaning you can use the world’s best ...

When competing in business, you have two choices. Try to win the game your competitors have chosen to play, or play a different game.

In our category, which we call Customer Agents, our well-financed competitors have made generous use of fabricated demos, particularly when it comes to their voice technology. Voice is just extremely hard. And while we all know that the ...

AI is no longer experimental in customer service, it’s the standard.

Fin’s 2026 Customer Service Transformation Report found that 82% of senior leaders say their teams invested in AI for customer service over the last 12 months, with 87% planning t...