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Ethical issues in selling refer to the moral principles, values, and standards that guide the behaviour of salespeople while dealing with customers and conducting business activities. They ensure that sales representatives act with honesty, fairness, transparency, and responsibility. Ethical selling involves providing correct prod...

Teamwork refers to the process of working together with two or more individuals to achieve common goals and objectives. It involves cooperation, coordination, communication, mutual support, and shared responsibility among team members. Each member contributes their knowledge, skills, experience, and efforts to complete assigned ta...

Handling Customer Queries and Complaints refers to the process of responding to customers’ questions, doubts, problems, and dissatisfaction regarding products or services. It involves listening carefully, understanding customer concerns, providing accurate information, and offering suitable solutions.

Operations Management in Enhancing Efficiency refers to the use of systematic planning, control, and improvement techniques to produce more output with fewer resources, time, and cost. Efficiency means getting the maximum output from minimum input while maintaining quality. Operat...

Operations Management is the business function responsible for designing, controlling, and improving the processes that convert inputs such as materials, labour, technology, and information into goods and services. It aims to deliver value to customers efficiently, balancing cost, quality, speed, and flexibility. Core areas includ...