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The eLearning Blog

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Site title: ELearning Solutions Company – USA-based provider of custom online learning, corporate & workplace training. We design interactive courses, microlearning and AI-powered elearning tailored to industries like government, healthcare, higher education & HR.

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Ports And Terminal Operator Achieves Reliable Throughput Tracking And Incident Reduction With Risk‑Based Compliance ...
An international trade and development ports and terminal operator implemented a risk-based, role-specific Compliance Training program, integrated with the Cluelabs xAPI Learning Record Store, to align learning with 24/7 operations. By centralizing course completions, toolbox talks, equipment inspections, and near-miss data and linking it to BI dashboards, leaders could track th...

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Independent Insurance Agencies and Brokers Boost Retention and Cross-Sell With AI‑Assisted Feedback and Coaching
This case study shows how independent insurance agencies and brokers implemented AI‑assisted feedback and coaching to directly connect training with higher client retention and increased cross‑sell. By embedding short, in‑flow practice, after‑call highlights, and manager nudges—and centralizing learning and CRM data with the Cluelabs xAPI LRS—the organization proved a clear corr...

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IT Service Desk Organization Reduces AHT With Fairness and Consistency, KB Bots, and AI-Generated Performance Support
This case study profiles an IT service desk operation that implemented a Fairness and Consistency learning strategy, enabled by AI-Generated Performance Support & On-the-Job Aids and knowledge-base bots with guided scripts. By standardizing SOPs, coaching, and in-the-moment guidance, the organization achieved a sustained reduction in average handle time (AHT) while preservi...

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Tests and Assessments Help a Legal and Regulatory Information Services Provider Reduce Errors and Customer Complaints
This case study profiles a B2B legal and regulatory information services organization that implemented scenario-based tests and assessments—supported by the Cluelabs xAPI Learning Record Store—to certify job‑critical skills. By linking item‑level assessment data to QA error logs and customer complaint trends, the organization targeted remediation, reduced defects and rework, and...

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How a Government and Public Sector HR Organization Used Demonstrating ROI to Standardize Civil-Service Processes wit...
A Government and Public Sector HR organization implemented a Demonstrating ROI strategy within its learning and development program to standardize civil-service processes into micro-modules, supported by practical on-the-job aids. By setting baselines, tracking KPIs, and using the Cluelabs xAPI Learning Record Store to connect learning activity to outcomes, the program delivered...

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