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The Credit Union Leadership Podcast

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Title of The Credit Union Leadership Podcast: "The Credit Union Leadership Podcast"

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Most organizations believe strategy drives success. In reality, culture determines whether strategy ever gets executed. In this episode, Mike Neill breaks down why culture is the true competitive advantage in the credit union movement and why even the best systems fail when employee engagement is low. As AI and automation continue to reshape financial services, Mike argues th...


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This episode gives listeners an inside look at one of our ServiStar Trainer Mastermind Groups, where certified trainers unpack how to teach Service Excellence more effectively. Scott is joined by Josh Sweeney from Kemba Credit Union and Heather Fritz from Dow Credit Union for a practical conversation about what truly moves members from simply satisfied to deeply loyal. Along ...


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