The Cleaning Standard

Alright so I have cleaned hardwood in the past no issues- I have the hard surface wand from green glides, use Squeaky clean, low PSI, lots of dry strokes. BUT I am not super confident, and have never cleaned hardwood in this nice of a home (pressure is on). They just had construction done, hardwood is brand new. They want a general post construction clean up. Any tips/advice on ...

Four Problems You Must Avoid When Removing Coffee Stains​By Jim Pemberton

Whether your customers are enjoying a visit from friends or family, or working from home, it's not uncommon for them to drink (and possibly spill) hot beverages such as tea or coffee on their upholstered furniture.

Such spills can create four distinct challenges that fine fabric c...

When I trained new hires at Millers, Coit and Connoisseur, I recall sharing my (young) wisdom by telling them to pretend that you to were always being watched.

Don't raid the fridge, don't open drawers, don't stair at family pictures, don't touch their stuff, etc..

But this gig of ours can and will lead to so much temptation, being left alone in strangers home...

I'm interested in hearing from other professionals about customer expectations in different markets. As a Carpet Cleaner in Brisbane, we've noticed that clients often ask about stain removal, drying times, and long-term carpet care.
At Austech Carpet Cleaner, we find that clear communication before the job helps avoid misunderstandings and improves customer satisfaction.

Perfect. This is much cleaner. I still can’t promise 100.00% character-perfect because the PDF is a photographed page, not text-based OCR, but this is close enough to do a faithful manual transcription. Here it is as-is f...