The Alhena Blog: Agentic AI for Transformational Customer Experiences

Forrester's 2026 Buyers' Journey Survey, covering nearly 18,000 business buyers, found that 94% used generative AI during their most recent purchase. Twice as many named it their most meaningful research source over vendor websites, sales reps, or product experts. Your next pipeline quarter is forming inside ChatGPT, Gemini, and Perplexity right now, before anyone fills out a...

Profound, Peec AI, Scrunch AI, and Alhena are the four AI visibility platforms buyers shortlist most often in 2026, and they are built for four different jobs. Profound is the enterprise category leader with the broadest engine coverage. Peec AI is the best-value multi-engine analytics tool for mid-market teams and agencies. Scrunch AI, now part of Sitecore, is the delivery l...

The best Profound alternative for an ecommerce brand is Alhena, which tracks AI visibility at the product level and ties AI-driven traffic to checkout, starting free and scaling to $199 per month. The best alternative for a multi-client agency is Peec AI at about $95 per month, and the cheapest way to simply monitor a few prompts is O...

ChatGPT builds a shopping answer from three inputs: its own reading of public retail pages, the structured product data merchants submit through OpenAI's Agentic Commerce Protocol, and the model's synthesis of both, filtered by OpenAI's product policies. The product card, the rich result with an image, price, and rating that sits inside the answer, goes to the product that is...

A fan-out query is one of the several background web searches an AI engine runs after you ask it a single question, before it writes a word of its answer. When you type one prompt into ChatGPT, Perplexity, or Google's AI Mode, the engine does not run your prompt as a single search. It breaks your question into subtopics, fires off a batch of narrower searches at the same time...