textexpander

There are three common ways to send the same email to several people so each one gets their own copy. You can use Bcc, mail merge, or a personalized template that you send one at a time. Each one is a different process, and each one solves a different pro...

When people think of text replacement, they usually picture the obvious uses, like an email sign-off, a mailing address, email personalization, a quick “Thanks, talk soon.” Those save time, but they’re only the beginning.

The bigger time sinks are often th...

Windows doesn’t have system-wide text replacement the way the Mac and iPhone do. You can get close inside Microsoft Office, with PowerToys, or with clipboard history, but to type a short abbreviation and have it expand in every app, you need a text expander.

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Think about the last piece of software you signed up for at work. How long was it before it gave you anything back? How many evenings went into tutorials, settings, and figuring out where things live? And is it still open on your screen today?

Plent...

Pick the reply your support team sends most, such as the one explaining a shipping delay, and count how many places it lives in. There’s probably a Zendesk macro, an Intercom macro, a Gmail template or three in individual agents’ accounts, a canned respon...