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In his Wisdom From The Patio video series, Kongusto President and founder Joel Ciniero describes the culture he expects from his team: bring solutions, own the outcome together, and keep going even when winning is off the table.
According to Joel Ciniero, what great business people do is solve problems. It’s a standard he applies to his own team. “I always expect you t...
In his Wisdom From The Patio video series, Kongusto founder Joel Ciniero answers a simple question, “what does Kongusto do?”, and explains why the label alone doesn’t tell the story.
Ask Joel Ciniero, President and Founder of Kongusto, what his company does, and the quickest answer is also the least interesting one. “I say we’re a call center, it’s not very compelling,...
By Doug Green
“The best survey is the one you don’t have to send.”
In this Technology Reseller News podcast, John Moses, Vice President of Member Experience at Oura, explains how the company is using AI to develop a new customer experience metric called TCX — Total Customer Experience — designed to measure service quality contin...
In his Wisdom From The Patio video series, Kongusto President and founder Joel Ciniero uses a simple race analogy to explain why comfort may be a business’s most dangerous habit.
When people watch a race, they remember the first-place winner, says Joel Ciniero, but they also remember the competitor who fails spectacularly right at the end. What they rarely remember is ...
By Doug Green
“There’s still value in these devices — and there’s still data that has to be protected.”
In this special Technology Reseller News and ITAD Association podcast, Malik Notta and A.J. Jamal of Elite Supply Chain Solutions discuss the growing opportunity around mobile device recycling, data destruction and asset recov...