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The financial services playbook – capture a customer early, offer a product, and rely on long-term loyalty to keep them – is starting to fracture. Gen Z, now entering adulthood, doesn’t fit neatly into traditional branch banking or digital-first, mobile-only boxes. They are digital-fluid and move between social media, fintech apps, family advice, and traditional banks...
Welcome to the Tearsheet Podcast, where we explore financial services together with an eye on technology, innovation, emerging models, and changing expectations. I’m Tearsheet’s editor in chief, Zack Miller.
The venture capital world has a liq...
Gen Z has always asked more of their traditional banks. Serving this consumer segment well means building a deep understanding of the young consumer and then fine-tuning products to match their lifestyle – simple UX updates are just not enough. In this article, we touch upon the biggest priorities for young consumers and explore how a majo...
For decades, small business finance has been shaped by what banks and fintechs wanted to sell, not by what SMB owners actually needed. Half of US GDP comes from businesses with fewer than 15 employees, yet these entrepreneurs have long navigated a patchwork of financial tools that weren’t designed for them. For entrepreneurs, every minute counts, and financial tools t...
