Yesterday, I noted that I had made 41 tries to reach the IRS’s Practitioner Priority Service and received a “courtesy disconnect” each time. Try 42 met the same fate, but to my surprise the 43rd try got me into the queue with a 15 to 30-minute hold time (it ended up being 24 minutes).
My first issue was why clients were receiving a refund of about $7,000 and the ...