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Artificial Intelligence (AI) has become one of the most talked-about technologies in government IT. Almost every software company now claims to incorporate AI, generative AI, machine learning, or AI agents into its products.


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Artificial Intelligence has become one of the most discussed technologies in IT. Almost every software product now claims to include AI, machine learning, generative AI, or an AI agent. However, adding AI to a product does not automatically make an organization more efficient.

In some cases, AI can actually create more operational friction. Teams may need to manage ano...


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