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Customer expectations continue to rise, while technologies like AI are transforming how organisations listen to customers, understand their needs, and deliver better experiences. But how prepared are Romanian companies for this shift? How mature are their
Whether customers are renovating a home, furnishing a new apartment, or tackling a weekend DIY project, they expect more than just a wide selection of products. Helpful staff, fair pricing, a pleasant shopping environment, and a smooth purchasing experience all shape how they perceive a retailer.
At Staffino, ...
AI helps close the customer feedback loop faster by automatically analysing incoming feedback, detecting urgency, categorising issues, and routing them to the right teams in real time. This reduces manual work, shortens response times, and ensures that customer issues are resolved more quickly and consistently acros...