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In 2024, an Air Canada customer asked a chatbot about bereavement fares. The bot confidently gave him a refund policy that didn’t exist. The airline refused to honor it. A tribunal ruled in the customer’s favor. The bot hadn't decided anything; it had predicted an answer based on patterns in its training data. The company treated that prediction as policy.
This is the ...
For decades, science fiction has cushioned us with the idea that the “android revolution” was a distant fantasy. But the reality is unfolding rapidly. As the line between human and machine blurs, we are forced to confront an impending psychological, economic, and existential shift.
I recently felt very disturbed after watching a
In the summer of 2024, I became co-chair of a working group of expert researchers who came together to determine how best to perform accessibility testing with people with cognitive disabilities. This was work I did for Fable, where I am currently VP of Innovation.
Cognitive disability is an umbrella term for several disabilities that impact how people process informat...
AI-generated prototypes often don't deliver consistently decent results because of tiny inconsistencies scattered all across a design system. I's decisions made but not documented, hard-coded values never cleaned up, or relying too much on AI making sense of mock-ups or design flows on its own.
Yesterday I stumbled upon a
Everyone has a creative spark in them. Some bring their ideas to life with digital tools, others capture the perfect moment with a camera or love to grab pen and paper to create little doodles or pieces of lettering. And even if you don’t think of yourself as particularly creative, who knows? There might be a hidden talent waiting to be discovered!
Th...