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Scenario: Instead of creating 2 widgets for Count of Opportunity and Sum of Amount, we need a toggle that lets the user switch between count and sum.1. Group the widget as per normal, with Count of Rows or Sum of Amount2. Add Static Query        "static_1": {                "broadcastFacet": true,      &n...

Scenario:  Computer locale setting is English (Singapore) → uses DD/MM/YYYYSalesforce user account locale is English (United States) → uses MM/DD/YYYYWhen opening the CSV file in Excel, the date will be incorrect because Excel expects the date in DD/MM/YYYY format.Easy and Fast trick option1. Rename the file extension from .csv to .txt2. Open Excel3. Open the .txt file...

There are 2 types of currency exchange rates in Salesforce: the default/standard exchange rate and the dated exchange rate, but Dated Exchange Rates is optional; you can enable it if needed.In this blog, we discussed how to create a formula field using CURRENCYRATE() in this blog; however, the CurrencyRate() function does not support dated exchange rate. So the formula will only...

Guest blog by: Antonina KharchenkoThe countdown has officially begun for legacy telephony integrations. With February 28, 2028, marked as the Salesforce Open CTI end of life, IT teams and customer experience directors face a critical juncture. This isn't just another routine software patch or minor version update; it is a structural mandate to modernize how customer interactions...

Guest blog by: Mykhailo RadchenkoArtificial Intelligence is no longer a futuristic concept; it is an active component of daily business operations. Many companies are currently in a race to integrate AI into their workflows, investing heavily in intelligent automation to achieve significant productivity gains. However, a silent hurdle is preventing these investments from reachin...