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When Emily Oliver stepped into ownership of an established family repair shop, she brought a fresh perspective and plenty of questions. In this episode of Changing the Industry, Emily joins Lucas and David to talk about building on a successful business while preparing it for its next chapter.
They get into the real-world complexities of hourly...
It’s 9:45 on a Tuesday and your advisor is holding three things at once. A customer at the counter wants to know why her estimate went from $480 to $740. A tech is waiting on an answer before he can put a car back together. Two more vehicles are sitting in the lot that nobody has checked in yet. Then the phone...
In this episode of Changing the Industry, Lucas and David sit down with automotive coach Alex DeSantis for a candid conversation about what repair shops need to do better, from communication and employee expectations to processes, training, and profitability.
Alex shares her path from working in a wrecking yard and owning a repair shop to train...