Seth's Blog

This is one of the most famous comedy bits of all time:

But why is it funny? The disconnect between experiencing it and explaining it represents one of the challenges of teaching. It’s also at the heart of leadership, marketing and culture.

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At a recent Q&A, a small businessperson asked how to get clients to be more alike, willing to engage in systemic work that would be easier to deliver and offer a simpler path to getting the job done.

Of course, once there’s a manual, anyone can do the work, and anyone will.

It might be the complex, fickle and unpredictable problems that allow the profe...

When things don’t turn out the way you pictured, how long does it take for you to move on?

Reducing this window of disappointment unlocks the path to creativity and leadership.

People who get over disappointment more quickly aren’t less excited about the project than the others. They realize that getting attached to an outcome doesn’t increase its likeliho...

If the stakes are high enough and the duration you need to keep it together is short enough, can you control your response?

Because if we can do it then, we can learn to do it now. Acknowledging that it’s a choice is difficult, because choices come with responsibility. “I’m not a patient person,” is not the same as, “Being patient requires a lot of work for me.”

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Danny Meyer and Will Guidara have each written fabulous books about hospitality.

They missed one thing.

The customers who get the most authentic and lasting hospitality are the ones who deser...