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When a salesperson on the team is underperforming, coaching is often prescribed as the answer. Schedule joint sales calls and set up a coaching cadence. The assumption is that more coaching will, eventually, produce better results.

B...


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Most sales managers were great salespeople before they were promoted. That's usually why they got the job. And in many cases, it's also why they struggle once they have it.

When a deal gets complicated, the instinct is to step in. ...


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GTM investment is up. Growth is down. And the most common intervention, replacing the chief revenue officer, is not changing the trajectory. Across the last four editions of PE Insights, we examined


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Most GTM teams believe they are implementing AI. The results suggest they are not. Adoption is high, and activity is increasing, yet commercial outcomes remain largely unc...


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AI is Now Your Newest Teammate: The 'Agentic Journey' in Customer Success

We recently returned from the Pulse conference in Las Vegas, where 2,500 customer success professionals gathered to discu...


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