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Salesforce said something important in 2023. They said they did not want to become a contact center company.
On March 10, 2026, they became one.
This is not a product launch story. It is a platform sovereignty story. And the executives admitted it themselves — on the record, in a press briefing, in answer to a direct question.
Here is what happen...
Salesforce recently dropped two Agentforce vertical industry announcements: six new Health agents unveiled at HIMSS 2026, and a
Gartner’s inaugural Market Guide for Guardian Agents validates a new category — and Wayfound’s recognition points to the competitive moat most vendors are missing.
Gartner published its first-ever Ma...
Something shifted in early February 2026. Not because the technology suddenly leapt forward, but because public understanding caught up with what had already been built.
For three years, most people understood AI through a chatbot interface. You typed a question. It responded. The interaction felt bounded and reactive. The system waited for you. It did not initiate ...