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By Michael LeVangie, Senior Vice President
The health insurance open-enrollment period is known to be a notoriously stressful time for payers and members alike. In 2026, health plans nationwide are facing historically high call volumes amidst surging ACA premiums and general volatility in the individual marketplace, stemming from...
By Chris Shiffert, Chief Operating Officer
In today’s highly digitized world, where instantaneous service is the default expectation, healthcare payers face a delicate and persistent operational dilemma. While digital convenience is paramount, the deeply personal and often stressful nature of healthcare means that nothing can trul...
By Shwetank Verma, Global Chief Information Security Officer
In healthcare, cybersecurity is ultimately about protecting care. Every workflow — from bedside monitoring to revenue cycle operations — now depends on digital systems and a sprawling mesh of connected devices. In this reality, the most successful organizations adopt wha...
In the complex ecosystem of modern healthcare, the term “silo” carries a costly connotation. While silos on a farm protect valuable grain, organizational silos in payer operations — specifically within the claims process — are actively destructive. These internal barriers...
In an era of rapid technological advancement, healthcare organizations are struggling to keep up. With the constant emergence of AI, GenAI, and agentic AI, navigating digital transformation is a significant challenge. Transformation is essential for health plans to lower costs a...