Retail Focus Magazine – Retail Design

The way people enjoy coffee has changed a lot over the past few years. Many consumers no longer see coffee as something they only buy from cafés. Instead, they want to create the same experience in their own kitchens. Better equipment, access to premium beans and the influence of social media have all helped fuel this shift. For retailers, the growing home café trend presents...

Akeneo, the Product Experience (PX) Company and leading provider of Product Information Management (PIM) solutions, today announced that global workwear and PPE manufacturer Portwest is using Akeneo agentic-first Product Cloud to centralise product data, streamline catal...

For years, voice automation had a reputation problem. Customers associated it with rigid phone trees, clumsy speech recognition, and the familiar frustration of repeating the same information three times before reaching a human. That’s changing fast.

AI voice agents are becoming more popular not because businesses suddenly love automation, but because the underlying te...

For many directors, the biggest business risk isn’t market volatility, cash flow pressure, or a difficult quarter. It’s something much more personal: the loss of income if illness or injury stops them working for months at a time.

That’s where executive income protection comes in. But choosing the right policy is not as simple as picking the cheapest premium or the hig...

The metrics retail used to swear by are quietly losing their grip. Dwell time — that cherished indicator of shopper engagement — no longer means what it once did. Customers who linger aren’t necessarily buying more. And customers who buy quickly aren’t necessarily disengaged. What’s happening to physical retail in 2026 is less a crisis of footfall and more a fundamental reneg...