Retail Customer Experience | Latest Media

Shoppers came out for Amazon's recent Prime Big Deal Days, with spending hitting $9.86 billion, according to Adobe research. The October deal days sales increased 8.5% over 2025, according to a Seeking Alpha report, and sales spend came in just under analysts' forecast of $ 9.9 billion. Discounts drove most of the demand, with Adobe reporting that consumers "prioritized getting ...

Consumers are prioritizing holiday purchases and experiences above competing financial priorities and money concerns. That's a prime finding of ICSC's "2026 Holiday Intentions" survey, which also revealed holiday spending is expected to rise as shoppers see value, compare options and are increasingly borrowing to cover spending. Eighty-eight percent of U.S. adults — approximatel...

Costco is now infiltrating the house design process as homeowners who love Costco and other wholesale clubs are making it as easy as possible to drag those packages of 24 rolls of toilet paper and 18 rolls of paper towels into the kitchen with ease. It's being termed the "Costco door," according to a Yahoo Finance report, and essentially offers a short route from the garage to t...

When it comes to deploying retail technology the first step often proves to be the most critical step — developing a strong business case. The business case establishes current performance, specifies the intended operational change and then connects that change to a financial result. That all must happen before a retailer or brand determines the best retail technology solution, ...

The customer experience in retail stayed strong in Q3, with a global satisfaction score hitting 91.9%, just o.5 percentage points from 92.4% in Q2 of this year. That's a top finding from a HappyOrNot report, "Retail CX Pulse: Q3 2026," created with 15 million in-store retail feedback responses globally between July and the end of September. The dip is concentrated at the top end...