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Veterans bring something to business leadership that is genuinely difficult to acquire any other way: the experience of making consequential decisions under conditions specifically designed to produce confusion, fatigue, and doubt — and then living with the o...
Most organizations do not know what they have in their longest-tenured employees until those employees are gone. This is not because the organization is indifferent to its people, or because leaders are not paying attention, or because anyone made a ...
There is a moment in the growth arc of most successful organizations when the normal hiring discipline breaks down, and it almost always happens at the exact moment when hiring discipline matters most. Revenue is accelerating. New clients are being added faste...
The conversation about commoditization in professional services usually stays at the pricing and positioning level. When you compete on price, you attract price-sensitive clients who leave the moment a cheaper option appears. Competing on price is a rac...