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Site title: RepairDesk Blog - Repair Industry Trends, Growth Strategies & Product Updates
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A technician needs a replacement screen, but the shelf is empty. Your inventory records show two in stock, and nobody knows where they went. Poor repair shop inventory management can cause problems like this more often than you would expect. When parts disappear, stock counts are wrong, or you buy too much, repairs stall and customers wait.
You shouldn’t need to sen...
Running a repair shop as a side hustle sounds simple.
You take in a few cell phones or laptops after work, fix them in the evenings, collect payment, and make some extra money.
But, it gets challenging when these messages start coming in.
“Is my phone ready?”
“How much will the repair cost?”
“When can I pick it up?”
...
Your technician finishes a repair, the customer pays, and everything seems settled. Days later, the customer disputes the payment. Repair shop chargebacks can cost you the money you have earned, plus fees and time spent responding.
Some disputes start with unexpected costs. Other disputes come from customers who claim they never agreed to the repair or didn’t like h...
Here’s a scenario.
A customer walks in with an iPhone 16 Pro that needs a display. You check the inventory but you don’t have the repair part in stock.
Then you check your other location that’s 20 minutes away and they have a few parts in stock.
You have two choices: order the part and make the customer wait for one or two days, or go get it f...
Most repair shops don’t set out to price differently at each location. It just happens.
The first store builds its price list over a few years, adjusting as parts costs move and competitors come and go. Then a second store opens, prices get set again from scratch, and nobody sits down to reconcile the two. On the surface it doesn’t look like a problem. Customers are...