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We talk a lot about empathy in leadership circles. And the data behind why we should is overwhelming. According to EY’s 2023 Empathy in Business Survey — a study of more than 1,000 employed Americans — 88% of employees say empathetic leadership fosters loyalty, and the vast majority agree that mutual empathy between leaders and […]
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Most executives still dismiss empathy as something you have time for when business is good. That’s backwards. The organizations that consistently outperform their competitors share one thing: leaders who understand that empathy isn’t the opposite of accountability. It’s what makes accountability stick. When people feel genuinely seen and understood, they stop protecting thems...
If you’re an HR leader, employee retention probably keeps you up at night. “Quiet quitting,” disengagement, and high turnover are signs that something deeper is off. You might beef up benefits, offer flexible schedules, or increase compensation—and those are helpful—but they don’t address the core issue. Because people don’t leave companies. They leave leaders. Retention […]<...