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Title of Recordia: "▷ RECORDIA - Call Recording, Speech Analytics, Biometric..."
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In recent years, Microsoft Teams has become the communication hub for thousands of companies. What started as a video-calling tool has evolved into a full interaction ecosystem, handling calls, meetings, sales advisory conversations, customer issues, technical support, and critical collaboration.
However, for organizations operating in highly regulated sectors—such...
The recent approval of the Customer Service Law bill (better known as the SAC Law, in Spanish) marks a milestone in customer service regulation in Spain. After more than four years of parliamentary proceedings, the Congress of Deputies has given the green light, by 179 votes in favor and 33 against, to the ruling presented by the Social Rights and Consumer Affairs Committee. ...
Technological evolution has brought contact centers to a turning point.
Customer experience and operational efficiency are critical success factors, which is why intelligent automation has emerged as a key tool for transforming processes, reducing costs, and offering more agile and personalized services.
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The insurance sector is at a turning point. Customers demand immediate, personalized, 24-hour service, while companies seek to maintain a balance between operational efficiency, cost reduction, and service quality. In this context, collaboration between human agents and intelligent voice agents is redefining the way insurers interact with their customers.
Far from ...
Customer service has become one of the most decisive factors in an organization’s reputation and profitability. However, ensuring a consistent, secure experience that complies with international quality standards remains a challenge for many contact centers. In this context, the ISO 18295 standard has established itself as the global benchmark for standardizing the relationsh...
