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Ticket Refund Changes – Media Factsheet5 days

From 1 April 2026, the following tickets will only be refundable up to 23:59 on the day before they become valid for travel - Anytime, Off-Peak, Day Travelcards and most Ranger and Rover tickets. Advance tickets and Season Tickets are not affected by this change. Refunds will still be available for disrupted/cancelled services and ...

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With one week to go before Christmas, passengers are reminded to plan their journeys as improvement work means chang...3 months

As the one-week countdown to Christmas begins, rail passengers are being reminded to plan their journeys over the festive period, as works taking place will result in significant changes to services in some areas.

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Customer voice at heart of landmark rail survey showing 88% satisfaction3 months

As progress continues towards the creation of Great British Railways, the rail industry has today published the first set of results from the new Rail Customer Experience Survey (RCXS). A significant milestone in establishing a culture that ensures customer views are at the heart of future plans for Britain’s railways.

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Pay as you go contactless goes live at 30 additional stations in South-East England with 20 stations to follow in Su...3 months

From 14 December 2025, pay as you go (PAYG) with contactless cards and devices will be available to customers at another 30 National Rail stations in South-East England. PAYG contactless will be rolled out to a further 20 stations, including Stansted and Southend airports, on Greater Anglia route during Summer 2026 aft...

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