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New research from Safe Work Australia has highlighted the physical and psychosocial risks facing more than 2.3 million sales and service workers across Australia, including those working in retail, hospitality and other customer-facing roles.

The findings reveal concerning patterns of workplace injuries, psychosocial hazards and under-reporting, particularly among y...


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An employee says they’re done, walks out or tells you they don’t want to keep working. It might sound like a resignation, but a recent Fair Work Commission decision shows why employers should confirm what was actually meant before acting on it.

What Happened?

In Hong v Green Drake Pty Ltd, a long-term farm employee had a difficult...


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When an employee stops attending work and won’t respond to calls or emails, it can be tempting to assume they’ve abandoned their employment. A recent Fair Work Commission decision is a timely reminder that it may not be that simple.

What Happened?

In Haque v dnata Airport Services Pty Ltd, an employee stopped attending rostered shifts and did not...


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A new piece of equipment arrives at the workplace. Everyone wants to see it running, someone has probably already asked when they can use it, and there’s work waiting to be done.

But before it gets switched on, there are a few things to sort out.

New plant or equipment can introduce hazards, change the way a job is performed and affect workers and equipmen...


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Working out which Award applies to an employee can seem straightforward. Find the industry, find the Award and check the pay rate.

Unfortunately, it doesn’t always work that neatly.

An employee’s job title alone won’t tell you which Award applies, and neither will the industry they work in. Before you get to classifications and pay rates, there are a few t...


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