I presented at IRES 2026 in Charlotte last week. The room was insurance compliance leaders from carriers, MGAs, and state regulators. The number that got their attention: $16 billion.

That is the estimated annual cost of compliance operations ineffici...

I was on a call with a small business owner who runs an art studio. Four employees. She is the chief creative officer, the janitor, the marketer, and the teacher.

She asked me a question I hear constantly: “How long until the AI is actually useful?”

I told her the truth. Your output quality is going to drop. Your speed is going to decrease. For t...

I was generating marketing collateral. Ten design variations of the same document. Each one goes through a QA gate before it ships. The AI has to inspect every page, write what it actually sees, and attest that it meets the quality bar.

It batched all five remaining themes into a single command. Copy-pasted the same attestation for each one. Word for word. “All...

You don’t have a skill. You have a novice.

My team keeps telling me they’ve “built a skill.” One person gave Claude a short prompt and hit create. Another found something on a marketplace and installed it. Both walked away thinking the job was done.

It wasn’t. They didn’t build anything. They downloaded a stranger and handed it the keys. And the stranger...

We keep giving AI agents access to our tools and then acting surprised when they do something unexpected. The problem was never the AI. The problem is we never gave it the rulebook.

For years, workflow automation meant connecting tools through integrations. If this, then that. Trigger here, action there. It worked for simple tasks. It broke under complexity. ...