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Title: IT Support, VoIP Telephony, Cyber Security | Pro-Networks

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Message History

Why Incident Response Plans Rarely Survive Contact With Reality CarlJ Wed, 24/06/2026 - 06:00

TL;DR: Incident response plans look solid on paper, but real incidents don't follow the document - they arrive as partial information, conflicting questions, and pressure from multiple directions at once. The plans that hold up are...


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The Risks of Using Unsupported Software | Free Guide CarlJ Tue, 23/06/2026 - 11:30

TL;DR: Unsupported software doesn't look broken. It still opens, still runs, still gets the job done - right up until the day it doesn't. We've put together a short guide on why "it still works" is the wrong test for whether your business sof...


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Azure Alerts You Can't Trust: New Microsoft Scam Explained CarlJ Mon, 22/06/2026 - 07:00

TL;DR: A new phishing scam is exploiting Azure Monitor, a legitimate Microsoft tool, to send real emails from a real Microsoft domain that pass straight through your spam filters. The emails warn of billing problems or suspicious accoun...


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Beyond Security Awareness Training: Driving Real Behaviour Change CarlJ Tue, 16/06/2026 - 09:00

TL;DR: Security awareness training alone isn't enough to reduce risk. IT directors need to shift focus from completion rates to measurable behaviour change - using targeted, timely learning moments, leadership buy-in, and consist...


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Windows 11 Efficiency Updates - What Businesses Need to Know CarlJ Mon, 15/06/2026 - 08:49

TL;DR: Microsoft is shifting its Windows 11 focus away from AI overload and towards practical performance improvements - faster wake from sleep, better taskbar management, quicker storage scanning, and a built-in network speed test. F...


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