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Most accountability problems in organizations do not start on the front line. They start at the top. And once that gap becomes visible, which it always does, the message travels fast.
I see this pattern regularly in my work with CEOs and executive teams. A leader who talks about accountability in every all-hands meeting but quietly tolerates underperformance from a pee...
Most leaders invest heavily in leading their teams. They think carefully about communication, development, accountability, and culture. What they invest far less in is the relationship with the leader above them. And that relationship, managed well, is one of the most powerful tools a leader has for getting resources, removing obstacles, and creating the conditions their team...
Every leader I work with believes they are spending their time on the right things. Most of them are wrong.
That is not a criticism. It is a structural problem. Leaders are pulled constantly toward what is urgent, what is visible, and what feels productive. Meetings get scheduled. Requests come in. Fires need to be put out. And somewhere in the middle of all of that ac...